Refund Policy

This Refund Policy outlines the terms and conditions governing refunds related to the investment advisory services offered by FinAtoZ, operated by RightFocus Investments Private Limited.

This policy applies to clients who subscribe to advisory services provided by the firm. By subscribing to our services, clients acknowledge that they have read and understood this Refund Policy.

Advisory fees charged by FinAtoZ are in accordance with applicable regulatory guidelines.

Fees may be structured either as a fixed fee or based on Assets Under Advice (AUA), depending on the advisory plan selected by the client.

The exact fee structure, payment terms, and applicable charges are clearly disclosed to the client during the onboarding process and documented in the advisory agreement executed between the client and the investment adviser.

The advisory relationship between the client and FinAtoZ may be terminated by either party by providing written notice as specified in the client advisory agreement.

Termination may also occur in situations where either party fails to comply with the terms of the agreement or applicable regulations.

Upon termination, the client will remain liable for any advisory fees applicable for the period during which services were provided.

Refunds, where applicable, may be provided on a pro-rata basis depending on the duration of the advisory services already rendered.

If the client chooses to discontinue the service before the completion of the agreed advisory period, the unused portion of the fees may be considered for refund subject to the terms specified in the advisory agreement.

Any refund request will be evaluated based on the services delivered and the applicable contractual terms.

Clients who wish to request a refund must submit a written request to the official support or customer care email address provided on the website.

Upon receiving the request, the support team will review the details and verify the eligibility for refund.

An acknowledgement of the request may be sent to the client via email. The client will then be informed of the approval or rejection of the refund request through the registered email address after the review process is completed.

In certain cases, the support team may reach out to the client via email for additional information required to process the request.

If a refund request is approved, the refund will be processed through the original method of payment wherever possible.

The time required for the refund to reflect in the client's account may vary depending on the banking or payment processing systems involved.

Typically, approved refunds are processed within 7 to 14 working days.

If a refund has been approved but has not been received within the expected time frame, clients are advised to first check with their bank or payment provider, as processing times may vary depending on the financial institution.

If the refund is still not reflected after allowing sufficient processing time, clients may contact the support team for further assistance.

For any refund-related queries or to submit a refund request, clients may contact the support team through the official contact details provided below.